While Dragon errors can be problematic, and often appear at the worst possible time, many can be avoided or alleviated in fairly short order. The following error does not often occur, but can leave the user perplexed. Consider the following if the error message does not alleviate with a restart of your computer.
When using Dragon Medical Practice Edition or Dragon NaturallySpeaking (Professional or Legal) across multiple computers with the Roaming User feature enabled, you may encounter the following errors for a variety of reasons:
- The user files you have selected cannot be accessed.
- The local cache files for the user you have selected cannot be accessed.
These can occur when a user doesn’t have sufficient privileges to use the files or because the files are currently being accessed by another program.
Pursue the recommendations below to resolve this issue:
- Close the same Dragon user currently logged in at any other workstation(s).
- Confirm that the Profile folder structure is not being accessed by another application, including Windows Explorer or any text editor. Windows Explorer from any workstation accessing the folder structure can lock the Profile and therefore should be closed.
- Check the profile folder structure for any username.lck files, or folder/file names with _DgnRenamed appended.
- username.lck is commonly found under the Profile’s \Current sub-folder and can simply be deleted. Search for this string over the entire profile folder structure.
- _DgnRenamed can be appended to any profile sub-folder or file. It is commonly seen as \[input device]_container\aoptions.ini_DgnRenamed or \ current\options.ini.DgnRenamed. Search for this string over the entire profile folder structure.
- If the unappended file is also present, compare the modified dates for both files and retain the most recent file which will require renaming both files.
- Otherwise, if the unappended file is not also present, simply rename that file by removing the “_DgnRenamed” string.
- If a folder name is appended, simply rename that folder by removing the “_DgnRenamed” string.
- Dragon places a lock on the folder structure and certain files while synchronizing, saving, and updating the Profile. The presence of the above appended files/folders means that process was somehow interrupted. The causes include:
- The user shutting the workstation down ungracefully, resulting in Dragon not being able to complete its own proper closure of the user’s profile (most common).
- Network drop-out / latency issues.
Verify that each Windows user account has the appropriate Read/Write/Modify NTFS permissions to the entire Dragon local/locally-cached, and master roaming folder structure (including the Delete Subfolders and Files permission).
For IT Support
Temporarily disable Antivirus Real-time or Endpoint protection modes to isolate this as a cause.
- Eliminate any other application or process from locking that profile folder structure (including Windows Explorer, Dragon Acoustic and Language Model Optimization, Antivirus/Security/Malware software, IT backup software, etc.)
- Try renaming the locally-cached Dragon profile on the workstation. DMEE (Enterprise Edition) Roaming configurations and DMNE (Network Edition) maintain a copy of the master roaming profile on the client workstation.
- Review the Windows Event Viewer logs on the client workstation, and, if applicable, on any servers where Dragon profiles are stored. Look for evidence of errors or interference with Dragon Medical by another process.
If the above does not resolve the issue, contact Speakeasy Solutions and we will troubleshoot your symptoms further. Clients who have purchased a complete speech recognition solution package will receive complimentary remote technical support; all others may contract us at our current support rates.
About Speakeasy Solutions
Based in Vancouver, BC, Speakeasy Solutions Inc. provides Dragon software/licenses, along with installation, support and training services across Canada, from coast to coast. We carry a variety of microphones for use with Dragon.