- Please shut down all computer applications (saving any work along the way), and restart your computer. Windows operating systems sometimes enter a poor state, adversely affecting the operation of computer applications. A simple restart/reboot often alleviates problems encountered.
- Either take note of any error messages produced OR take screen captures of these error messages (press < Prt Scn > on your keyboard, then open up MS Word or WordPad, press < Ctrl + v > to paste the capture into the document, and then save (press < Ctrl + s >). The error messages themselves aid in the tech support process.
- Take note of all applications open/running at the time of the problem.
- Have there been any system changes lately (i.e. Windows updates, MS Office updates, new applications, etc.)?
The above steps and information will assist Speakeasy Solutions in quickly diagnosing and providing support.
