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A list of the most frequently asked questions. Contact us if there is anything else you would like to know.

About Speakeasy Solutions Inc.

Who is Speakeasy Solutions Inc.?» What geographical area does Speakeasy Solutions Inc. service?» Who uses Speakeasy Solutions Inc.’s products and services?» What are Speakeasy Solutions Inc.’s qualifications to provide the services that you do?»

Speech Recognition (Voice Recognition) or Digital Voice Dictation

What is the difference between speech recognition and digital voice dictation?» How do I know if I need speech recognition or digital dictation?» What are the benefits in using speech recognition and/or digital dictation?»

Dragon NaturallySpeaking & Dragon® Medical Practice Edition

Which Dragon NaturallySpeaking products does Speakeasy Solutions Inc. provide?» How has Dragon NaturallySpeaking evolved since its earlier versions?» I know someone who tried Dragon NaturallySpeaking and they said it didn’t work. Why would that be?» Do I really need Dragon® Medical? I have a colleague who is using a non-medical version and said to not spend the extra money on Dragon® Medical.» What microphone products does Speakeasy Solutions Inc. provide?» What is the best microphone to use with Dragon NaturallySpeaking?» Why shouldn’t I use a microphone from a big box store?»

Does a digital voice recorder work as well as a microphone with Dragon NaturallySpeaking?» What are the realistic speeds I can dictate with Dragon NaturallySpeaking and what accuracy can I achieve?» Do I really need 6 hours of initial Dragon training? That seems excessive, and I do not have the time.»

Digital Voice Dictation & Transcription

Which digital dictation and transcription products does Speakeasy Solutions Inc. provide?» Why is digital better than analogue?» Why shouldn't I use a digital recorder from a big box store?» Do I need you to install the digital dictation software?»

Receiving a Solution from Speakeasy Solutions Inc.

What is involved in setting up a solution?» Do I have to buy a complete package solution or can I buy products only or products with less service?» How do I obtain a quote or place an order?» Why do you not have prices listed on your website?» Why should I buy from Speakeasy Solutions Inc.?» What dates and times is Speakeasy Solutions Inc. available for appointments?» I live outside of Vancouver. How does that affect delivery of my solution?»

We are a group of enthusiastic, professional and knowledgeable speech recognition (aka voice recognition) and digital voice dictation solution providers, each of us experts in our respective fields.  We help you become more efficient by easily transforming your voice into text and even controlling your computer operations by speech.

We provide products and services Canada-wide, with an emphasis on British Columbia.

Our office is located in Vancouver, BC, typically offering on-site services within the Lower Mainland. We usually provide remote services outside of the Lower Mainland, although are available to be flown to sites beyond Vancouver.

The majority of our clients are medical and legal practitioners, although we also have clients with physical limitations, as well as individuals who spend a great deal of their time on the computer or are in need of finding extra time in a day to be more productive (i.e. writers and analysts).

We are Dragon NaturallySpeaking and  Dragon® Medical Certified Partners.  We are also authorized Dragon NaturallySpeaking and Dragon® Medical trainers.

We have created a Dragon Training Workbook (user guide), specifically designed for those who wish to use Dragon most efficiently.  This thorough book is used during training sessions and serves as an excellent resource guide once training is complete.

We are a Philips Master Digital Centre, and Olympus Pro Audio Dealers.

We entered the digital voice dictation field from a strong technical computer background in programming, database development, as well as support and troubleshooting. A solid history in computers is a requirement for seamless integration of digital voice dictation solutions within an office relying upon rapid document creation.

We are also very passionate about technology and its continually evolving place in improving our lives.  As a result, we spend a considerable amount of time researching and staying abreast of speech and dictation technologies.

Speech recognition is a computer software application transforming your spoken words into text and enabling you to issue voice commands to control functions on your computer.  In other words, when you say “Dear John comma new paragraph Thank you for your email period...” into a microphone that is connected to your computer, speech recognition software (such as Dragon) types that text for you.  When you say “Send”, speech recognition sends your finished email.

Digital voice dictation is the evolution of tape driven dictation solutions (i.e. tape recorders, and desktop tape transcribers).  Digital voice recorders record your voice in superior audio quality, and are flexible, allowing you to record your dictation anytime and anywhere. The completed digital recordings are sent to another person via the Internet (email or FTP) or across a local network of computers.  The resulting digital dictation is transcribed by a human (with headset and foot pedal, similar to its analog predecessor) or by Dragon (speech recognition software).

We encourage you to contact us, and we will assist you in making this determination.  However, typically, if you are seldom in front of your computer or do not wish to use a computer yourself, then digital voice dictation will become integral to your solution.

Speech recognition and digital dictation technologies are implemented separately or in combination, depending on what is most beneficial to your needs.

The key benefits are improved efficiencies; accomplishing more in less time.  Even if you type over 85 words per minute, using speech recognition is much faster in terms of transcribing speech to text but also for controlling your computer through voice commands.  Transcription of dictation from a digital voice recorder is also accomplished much faster than its analogue predecessor.  As time is money, the return on investment in either of these technologies is pronounced.

Value added in text creation is also demonstrable when using speech recognition, particularly in email and notations.  Most individuals find that speaking is far easier than typing and therefore more thorough and detailed information is provided when using speech recognition over manually typing.  For our medical and legal clients, this is a very noticeable boon.

Independence and self-reliance is also quite clear, as users of these technologies quickly discover how much documentation they can perform themselves without relying on support staff, which is not always available when needed most.

We provide Dragon NaturallySpeaking Professional and Dragon Medical Practice Edition.  We also provide Dragon NaturallySpeaking Premium and Dragon NaturallySpeaking Legal in appropriate scenarios.

We’ve been experienced Dragon NaturallySpeaking users since version 3, and few software products over the years have grown as much as Dragon NaturallySpeaking has.  Every version surpasses its predecessor both in accuracy and effectiveness.  As hardware progresses, so does Dragon NaturallySpeaking which depends upon hardware advances for improvements.

Long gone are the days of speaking slowly and waiting an eternity for the computer to respond.  In fact, Dragon prefers if you speak quickly and fluidly; it truly is naturally speaking.

There are, unfortunately, all too many reasons for Dragon NaturallySpeaking to not live up to a user’s expectations.  The following factors influence success or failure with Dragon:

  • the variant and version of Dragon,
  • hardware including PC and microphone,
  • software used with Dragon,
  • installation and setup of Dragon's options,
  • training method,
  • dictation techniques,
  • effective use of the many features within Dragon, and
  • a user having sufficient opportunity to learn Dragon.

Speakeasy Solutions Inc. is happy to share their vast knowledge and expertise, ensuring that you are successful and soaring with Dragon as quickly as possible.

Dragon® Medical contains over 60 specialty and sub-specialty vocabularies, and they DO make a difference with respect to accuracy, not to mention that Nuance has disabled the non-medical versions of Dragon from functioning on a system that contains most EMR/EHRs (which EMRs, we do not know).

If a medical practitioner is using a non-medical variant of Dragon, ask what success they are achieving -- if less than 98-99% accuracy, then Dragon® Medical would make a difference.

The bottom line is that Dragon® Medical's numerous vocabularies are not just a list of words, but a statistical database of word usage specific to each field and practice's dictation style.  For example, a neurologist would not see the same high accuracy if using a dermatology vocabulary instead of a neurology vocabulary.

We provide Philips handheld microphones (wired and wireless), and Sennheiser headset microphones (wired and wireless).  We also carry a variety of other microphones for special needs (i.e. desktop, array, and gooseneck).

We make every effort to find and provide the best microphone of every category.  If we will not use it ourselves, we will not sell it; therefore you can be assured that each Philips and Sennheiser microphone we sell meets with our stringent demands, providing you with a quality device.  More importantly is matching a microphone type to your particular needs.  When we find a superior microphone in the future, we adjust our offerings accordingly.

You can, although most individuals have poorer experiences with these microphones.  Quality is essential, and consumer brands and models often lack the superior design and engineering that makes professional grade microphones stand apart, lending to a much higher recognition accuracy.

They can work equally well provided:

  • the recorder and microphone are of high quality,
  • the Dragon profile was set up appropriately, and
  • are being used correctly.

It is possible to achieve nearly 100% accuracy and dictate between 140 and 160 words per minute.  However, much depends on how well a person articulates, accent, PC fitness, and other factors.  We provide you with a solution and show you exactly how to achieve the highest level of success possible with Dragon NaturallySpeaking, but you may need to adjust the way you speak in order to reach a near perfect level of accuracy at rapid speaking speeds.

That depends on the solution and your goals.

With 6 hours of initial training (which is part of our complete speech recognition solution package) you learn at least:

  • editing,
  • correcting,
  • integration with your most used applications (i.e. EMRs, legal applications, MS Office etc.),
  • how to achieve highest accuracy,
  • enhancing Dragon's vocabulary,
  • how to contend with a misbehaving Dragon,
  • custom command creation (to whichever extent you are comfortable),
  • how to achieve a high degree of efficiency and time-saving techniques, and
  • maintenance techniques to ensure Dragon continues to work well for you.

We do provide an à la carte solution which provides the hours of training that you desire (i.e. 2 or 4, with the option of more if desired later).  We caution that we cannot cover all of the above in 2 or even 4 hours, but we can have you operational and instruct on some of the most important aspects of Dragon use for your intended purpose.

In the long term we feel it is important to know more than the basics of Dragon as you will be empowered with a higher degree of efficiency, accuracy and the knowledge to contend with an assortment of challenges that often arise in the course of using Dragon.  Of course, if you prefer contracting our services (both training and support) on as-needed basis, we are pleased to assist in this capacity as well.

The complete solution package is intended for those who wish to know as much as possible, be independent but also have considerable support as well (free remote support and how-to answers are included in a complete solution package).

On a final note on this subject, if your solution involves an assistant performing proofreading/corrections, training of the Dragon user is minimal with the majority of training time spent with the assistant.

We primarily provide the professional dictation and transcription lines from Philips (i.e. Digital Pocket Memo 9600 and Transcription Set 7277) and Olympus (i.e. DS-7000 and AS-7000), as well as appropriate accessories.

We also provide other digital dictation and transcription products manufactured by Philips and Olympus.

The reasons are many; some are as follows and specific to a professional digital voice dictation solution:

  • There are no tapes to damage, lose or replace, thereby minimizing consumable costs.
  • There are no courier costs (digital files are transmitted instantly via Internet or local computer network).
  • With very few moving parts, the robust design of a digital voice recorder requires considerably less maintenance.
  • Audio quality is much improved, increasing transcription accuracy and turnaround time.
  • Digital transcriptionists organize dictations more rapidly, also increasing efficiency.
  • Workflow of dictations are easily managed in the instance of multiple typing pools or transcriptionists.
  • Analogue repair, replacements and accessories have become more costly than digital.

Whether you have previously used the classic analogue recorder with its slide switch or not, there is truly nothing more comfortable than a recording device with an ergonomic slide switch.  Such an interface is not found in big box or office supply stores.

However, the true value of a professional digital voice dictation solution is in the very necessary and powerful software.  Again, seamless workflow from dictation to a finished document is not possible with a big box store recorder.

You may certainly perform installation of the software yourself, however there are numerous configuration options to consider, and challenges may occur in their setup in some scenarios.  We have over a decade of invaluable digital dictation experience, not to mention we provide 30 days of free telephone support after installation and setup.  Our clients have found the cost well worth their investment.

A demonstration from Speakeasy Solutions Inc. is not necessary, but if desired, is arranged.  More important is a consultation session either by telephone or in person to ensure that you are provided with the best solution for your needs.

With your needs understood and a clear solution outlined, we will provide you with an estimate/proposal for review.  Once the solution is approved, appointments are arranged and the solution is implemented on a mutually convenient timetable.

While most individuals prefer the peace of mind in having a complete solution package provided for them, coupled with a technical support life-line, we do understand that some clients are under budgetary restraints or have the time, IT knowledge and interest in setting up their own solution.

Therefore, no, you needn't buy a complete package solution; we are also happy to provide products with no additional services or only the services you desire (the latter is our à la carte solution).  Specific services are arranged at the time of order and/or on an as-needed basis afterwards if desired.  However, a complete package solution does include considerable value added and benefits if ordered at the onset.

Please contact us by telephone or Internet.  Orders received by noon are usually shipped out the same day, with delivery expected between one and three days.

You may also use one of the appropriate order forms on our website.

Several reasons, actually:

  • We are solution providers, first and foremost (rather than an e-tailer), and part of our pre-purchase discovery is to assist you make an informed decision regarding your needs (i.e. too many people buy products from vendors that they don't need or that don't perform as truly desired).  As a result, hopefully we have an opportunity to speak with you in addition to sharing current prices.
  • Pricing varies depending on solution and quantities.
  • Pricing changes based on supplier and markets.  As we are adamant about keeping our pricing fair, we adjust pricing fairly quickly.
  • We sometimes hold stock with special pricing.

Our pricing is very fair, our customer service and support are exemplary, our advice is honest and sincere, and we routinely go above and beyond the call of duty to ensure that you are delighted with your solution.  With over 16 years in business, we plan on continuing to provide efficiency delivering technology solutions.

Typically our hours are Monday through Friday, 9:00 AM to 5:00 PM.

Support and installation appointments are generally not arranged until after 10:00 AM, reserving the first hour of the day for client emergency support calls.  Urgent support is also available outside of regular business hours.

Speech recognition demonstrations and training appointments are available as early as 7:00 AM.

The two-hour speech recognition training appointments are usually held at the following time slots:  9:00 AM, 12:00 PM, and 3:00 PM.

We endeavour to be as flexible as possible, and appreciate your understanding and patience as we find mutually convenient appointment times.

We are flown to your site, if you prefer.  This option works well for clinics or groups of individuals based in one location.

Otherwise, we ship your products and provide remote service via the Internet (a desktop screen viewing program) and telephone (or Skype should the Internet connection be cooperative).