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• The product is in new saleable condition.
• All material is properly packaged in its original packaging.

Defective hardware will be exchanged or repaired as per the manufacturer's warranty. Shipping charges will apply.

Regardless of return or exchange, the client is responsible for the freight associated with return or exchange.

If products returned are not in new saleable condition, a stocking fee will apply.

Software Return Policy No returns of opened packages are accepted. If you encounter a defect with the software media, Speakeasy Solutions Inc. will gladly exchange product upon the receipt of the defective item (plus shipping and handling costs). Due to copyright and licensing laws, we do not accept software returns. The defective software will be exchanged for the same title only.

Warranty Software and hardware carry their respective manufacturer warranties. Any related services are provided "as is".

Speakeasy Solutions Inc. disclaim all other representations and warranties and conditions, express or implied, regarding the goods and services provided, including their fitness for a particular purpose, their quality, or their noninfringement.

Speakeasy Solutions Inc. does not warrant that the goods and services are free from bugs, errors, or other program and functional limitations. No oral or written information or advice given by Speakeasy Solutions Inc. will increase the scope of these representations, warranties or conditions or create any new warranties. Speakeasy Solutions Inc. is not liable for any indirect, special, incidental, or consequential damages, whether based on breach of contract, breach of warranty, tort, and product liability or otherwise.

Products provided by Speakeasy Solutions Inc. are not guaranteed against their suitability for a specific purpose, nor are products guaranteed to function as intended.

Product Purchase Product purchase (software and hardware) only does not include technical support, setup or training. Support and setup services are available via the following methods: in person, telephone, facsimile, e-mail and remotely over the Internet. Technical support can be purchased at current rates for such with the first contact with Speakeasy Solutions Inc. One-on-one training can be scheduled by contacting Speakeasy Solutions Inc.

PC Fitness Warranty Speakeasy Solutions Inc. does not warrant that the software and hardware provided will function as intended on the client's computer system. The technical requirements and recommendations provided by Speakeasy Solutions Inc. are for information purposes only. Speakeasy Solutions Inc. is not liable for any indirect, special, incidental, or consequential damages, arising out of the use of this information. No oral or written information or advice given by Speakeasy Solutions Inc. will increase the scope of these representations, warranties or conditions or create any new warranties. Any complications with respect to the fitness of the client's computer system resulting in Speakeasy Solutions Inc. providing additional products and services not covered by the original estimate will be borne by the client and added to the client's invoice.

Remote Installation If Speakeasy Solutions Inc. is performing installation and training remotely, the first item that Speakeasy Solutions Inc. will install is a program called TightVNC (a free remote PC software enabling Speakeasy Solutions Inc. to view your computer). It is absolutely imperative that you have a high speed Internet connection. Moreover, if you are behind a firewall or company network, contact your IS/IT support staff and ask them to make any preparations necessary for the installation and use of VNC. Feel free to speak with our office if you have any questions or concerns. Any long distance charges will be borne by the client.

Training Time Training time is an estimate only. Everyone learns at a different pace and every individual's needs are unique. Initial training usually comprises of the number of hours specified on the estimate. Specific program training and other learning may work into the initial training, but may require additional training sessions if desired.

Training Only If Speakeasy Solutions Inc. is providing training only services, Speakeasy Solutions Inc. requires all hardware and software associated with speech recognition to be installed, setup and configured on a PC that meets our minimum specifications, with a quality headset, prior to the training session. Speakeasy Solutions Inc. is not accountable for hardware or software deficiencies for a solution they have not provided. If a training session cannot commence or is cut short as a result of deficiencies, the session will be charged nonetheless. Technical support services from Speakeasy Solutions Inc. can be arranged at current rates for such. Thank you for your understanding.

CancellationAny appointments cancelled or postponed less than two business days before the appointment will incur a charge per current rates for such.  Training appointments are generally booking between 2 and 8 weeks in advance (depending on the times and days you wish) -- please do not postpone your appointments as it may be at least one month before the make-up appointment can take place.  Postponing appointments will potentially hamper the training.

Preparations DocumentsSpeakeasy Solutions Inc. provides its clients with a preparation document in advance of installing speech recognition and digital voice dictation solutions. If the document is not adhered to, resulting in Speakeasy Solutions Inc. needing to provide additional services or returning to the client’s site after an initial attempt at installation and set up, the client may incur an additional cost over and above the original estimate.

Customization Most estimates (unless otherwise specified) do not include customization, which might be highly recommended. Customization provides a more hands free and productive experience. Customization options can be explored after speech recognition has been used for a brief period, or prior to installation & training.

InstallationInstallation for either speech recognition or digital dictation solutions is performed in one appointment. If additional appointments are required to complete the installation due to an insufficiently prepared PC or other extenuating circumstances beyond Speakeasy Solutions Inc.’s control, the client will be invoiced for the additional service.

Training Workbook Single copy. Copyright Speakeasy Solutions Inc. Cannot be copied. The SeS Training Workbook is the price noted on the estimate when accompanied with at least 6 hours of initial training. Less than 6 hours of training will incur an additional cost.

PaymentsFor product only purchases, 100% of the estimate is required at time of order upon acceptance of the estimate. No products will be delivered prior to receipt of payment.  Invoicing for products and services is performed on the first and fifteenth of each month, based on the original estimate (although additional charges may follow).  Payment by cheque is due upon receipt of invoice.

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