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Services

With Speakeasy Solutions services you minimize your learning curve, maximize your productivity and ensure adoption of your chosen dictation technology.

Providing Assistance

Speakeasy Solutions' primary goal is to ensure that you receive an outstanding speech recognition, digital voice dictation and/or transcription solution that is reflective of your needs and in concert with your desired work methodology.

Services for Your Solution

We provide as much or as little assistance as you desire.  You may know precisely what you wish, and we will provide the items you specifically request.  If you feel that you might benefit from a discussion regarding various options, an initial consultation by way of a telephone call would be quite helpful.

We provide:

  • Individual products (Dragon software, microphones, digital recorders & transcribers)
  • Individual services (consultation, installation, configuration, customization, training and support) -- for those in need of specific services
  • À la carte packages (products plus select services such as installation, configuration and/or training) -- for those who desire a little assistance
  • Complete package solutions (products, installation, complete training, and value added) -- perfect for those wishing independence, peace of mind and considerable support

Availability of Services

Speakeasy Solutions cannot emphasize enough the importance of our services towards the successful use of speech recognition and digital voice dictation technologies.

If services are not arranged at the outset of product provision, please contact us at any time should you encounter challenges for the purposes of setup, training or support.

For those who wish very specific or a small amount of assistance with their product purchase, we offer an à la carte solution -- you pick and choose your desired level of services according to your needs and budget.

And for those who desire a complete care package, there are benefits in the value adds when we provide a complete package solution (product & service) at the outset.  This is the most popular solution chosen by our clients.

Consultation

Speakeasy Solutions provides consultative services in order to determine your speech recognition and digital voice dictation needs.

Demonstration

Speakeasy Solutions offers an on-site demonstration and initial consultation of its digital dictation solutions for a small fee. If within the Vancouver region, Speakeasy Solutions will meet with you at your location and provide a demonstration of speech recognition and/or digital voice dictation. Dragon demonstrations are provided remotely.

If you are outside of Vancouver, a complimentary telephone consultation is quite sufficient in establishing your solution, and we can also provide you with a remote demonstration.  For a remote demonstration, you will view the demonstration on one of our computers from one of your computers.  Therefore, a high speed Internet connection is essential.  There is no fee for remote demonstrations and consultations.

At your convenience, view our Video Demonstrations.

Installation

Speakeasy Solutions is familiar with the potential complexities of installing both digital voice dictation and speech recognition related hardware and software. Avoid unnecessary downtime and product performance complications by having Speakeasy Solutions perform the installation and configuration of these items.

Training

Speakeasy Solutions' training services ensures that you are armed with the knowledge to successfully use the provided technologies.

Why Choose Speakeasy Solutions for Training?

  • Minimize the learning curve,
  • Maximize your productivity, and
  • Learn according to your computer technology use.

Support

Speakeasy Solutions offers support by way of telephone, email, fax, remote and in person. Various support service packages are available, some included with a complete package solution.

On-Site Service Regions

Some on-site service regions include (but are not limited to):

  • Squamish
  • Lions Bay
  • West Vancouver
  • North Vancouver
  • Coquitlam
  • Port Coquitlam
  • Port Moody
  • Pitt Meadows
  • Maple Ridge
  • Langley
  • Surrey
  • Abbotsford
  • Mission
  • Chilliwack
  • White Rock
  • Delta
  • Richmond
  • New Westminster
  • Burnaby
  • UBC
  • Vancouver

Some locations will incur a non-refundable time and mileage charge.

Speakeasy Solutions is also available for on-site services to destinations reachable by flight.

Remote Services

In lieu of on-site services, Speakeasy Solutions provides remote services (telephone and Internet) for your solution.  Some remote services may require the installation of a remote screen viewer (Speakeasy Solutions guides you through this process), enabling us to temporarily view your computer’s Windows screen. It is absolutely imperative that your computer have a high speed internet connection for this purpose. Furthermore, if you are behind a firewall or company network, contact your IT/IS support staff and ask them to make any preparations necessary for the installation and use of a remote screen viewer.

Please contact Dean of our office at 604-264-9109 (toll free 1-888-964-9109) ext. 103 if you have any questions or concerns regarding this matter.